Be-diamond is emphasizing its long-standing experience in the diamond business, which has been passed down through generations. They take pride in their meticulous approach to selecting diamonds, ensuring high-quality stones for their customers. Being situated in Antwerp, known as the epicenter of the diamond trade, underlines their connection to the global diamond industry.

They highlight their commitment to personalized service, with every order receiving individual attention and being tailored to the customer’s specific requirements. Be- diamond positions itself as a trusted partner in the journey of creating unique and exquisite jewellery, offering comprehensive support and guidance throughout the process.

All of our jewellery items can be customized to your preferences. This includes options such as choosing the type and color of the gold, adjusting the size or shape of the diamond, and tailoring the piece to your specific requirements. Additionally, we offer a comprehensive service where you can collaborate with us to create a jewellery project entirely from scratch. To initiate this process, please schedule an appointment through our contact section.

It’s worth noting that we exclusively work with high-quality materials, including gold, diamonds, precious gemstones, and semi-precious stones, to ensure the finest craftsmanship and exquisite final products. Your unique and personalized jewellery experience is our top priority.

We do not maintain a traditional brick-and-mortar store. Instead, our business operates in a different way. We engage with customers through events or arrange meetings by appointment at our offices, which are situated in the renowned diamond district of Antwerp. This location is well-known for its expertise and history in the diamond industry, ensuring that our clients receive the best possible service and access to high-quality products in a specialized environment.

We provide the opportunity to customize the engraving on your piece of jewellery, but it depends on the specific jewellery item. If you’re interested in getting a custom engraving, you should contact us before you place your order.
This allows us to provide you with more information and arrange for the customization, if it’s possible for the particular piece you’re interested in. Custom engraving can add a personal touch to jewellery and make it even more special.

Our jewellery is crafted from valuable materials like gold, diamonds, and gemstones, emphasizing their quality. Proper care is crucial. Regularly inspect the clasp to ensure it’s undamaged, as this keeps the jewellery securely fastened. When choosing jewellery, consider your activities, avoiding harsh chemicals and extreme situations. If unsure, contact us for guidance. Regular cleaning, especially for daily wear, is essential; find cleaning instructions in our dedicated section. We also offer a service for cleaning and rhodium plating your creations, recommended every two years, maintaining their beauty and longevity

We recommend reaching out to us for cleaning your items as the preferred option. However, if you choose to clean them yourself, here’s some advice: for gold and diamond jewellery, soak them in a glass of warm water with a few drops of dishwashing detergent. This method should work well. But, if your jewellery contains pearls or semi-precious stones, it’s strongly advised to contact us for cleaning. These materials can be delicate, and professional care is recommended to avoid any potential damage during the cleaning process.

When it comes to the delivery of our unique creations, we’ve got some great news for our customers within Europe – you won’t need to worry about any additional delivery charges. We offer free delivery for all our products throughout the entire European continent, making it even more convenient and budget-friendly to shop with us.

However, for our valued customers outside of Europe, the shipping cost may vary depending on your location. To provide you with an accurate and fair price, we encourage you to get in touch with us. Simply contact our customer service team, and we’ll be happy to calculate the exact shipping cost based on your destination. This way, we can ensure that you receive your order with full transparency and no surprises regarding delivery fees

We issue grading reports (which are more commonly known as “certificates”) for diamonds, with a minimum size of 0.50 carats. Below this size, obtaining a certificate becomes less practical, as the certification cost becomes very expensive, compared to the total value of the diamond. We exclusively rely on grading reports from esteemed organizations like GIA and HRD, due to their renowned reputation and reliability within the industry. It’s important to note that while anyone can generate a grading report, only those from officially recognized organizations hold substantial value in the market.

Regarding returns, you have a two-week window to return non-personalized items. Please ensure that the item is in its original packaging and has not been worn. Returns will only be accepted after inspection by our experts.

However, for custom-made and personalized creations, returns are not possible, in accordance with the Belgian Consumer Protection Law of April 6, 2010. These unique items are tailored specifically to your preferences and cannot be returned. If you have any questions or need further assistance, please feel free to reach out.

Be-diamond is offering a valuable benefit to their customers , a 10 year warranty that comes at no extra cost. This warranty is applicable to all jewellery items that are purchased directly from Be-diamond, regardless of whether the purchase was made online through their website or in-person at their physical office

However, it’s essential to understand the terms and conditions of this warranty. The warranty does not cover certain situations or conditions. These include:

1. **General Wear and Tear:** Over time, jewellery may naturally experience wear and tear due to regular use. The warranty does not cover any damages or issues related to this expected and gradual deterioration.

2. **Accidental Loss or Damage:** If the jewellery is lost or damaged accidentally, this falls outside the scope of the warranty. Customers are responsible for taking care of their jewellery to prevent such accidents.

3. **Deliberate Damage:** Intentional damage to the jewellery is not covered. If someone intentionally harms the jewellery, it won’t be eligible for warranty repairs or replacements.

4. **Misuse or Negligence:** If the jewellery is used improperly or not cared for adequately, resulting in damage, it won’t be covered by the warranty. Customers need to handle their jewellery with care.

5. **Repairs by Others:** Attempting to repair the jewellery through a jeweler other than Be-diamond can void the warranty. It’s important to rely on Be-diamond’s expertise and authorized services for repairs and maintenance.

In summary, while Be-diamond offers a generous lifetime warranty on their jewellery, customers should be aware of the specific conditions under which the warranty is valid. It’s crucial to take proper care of the jewellery and seek authorized services for any repairs or maintenance to ensure that the warranty remains in effect.